Effective Date: September 1, 2019
Hub Technologies, Inc ("Hub") collects information about you when you use Hub mobile applications and website(s) (collectively, the "Services"), and through other interactions and communications you have with us in connection with the Services. This includes collection at the time you download a Hub app, use a Hub website, create or register your Hub app account, and when you otherwise use the Services.
Scope and Application
Collection of Information
Information You Provide to Us
We collect information you provide directly to us, such as when you create, modify, or log in to your account, request support from or otherwise communicate with us, and if you interact with the Services as a commercial driver or carrier dispatcher, submit your driver's license, submit information about your vehicle or insurance, or otherwise communicate with us. This information may include: name, email, phone number, postal address, profile picture, payment information, vehicle registration information, insurance information, driver's license information, and other information you may choose to provide.
Information We Collect Through Your Use of the Services
Depending on how you use the Services, we may collect information about you in the following general categories:
Location Information: Providing Services to our users requires of collection of commercial drivers' precise location data. If you (as a commercial driver for a carrier) grant the Hub app permission to access location services through the permission system used by your mobile operating system ('platform'), we will collect the precise location of your device. We may also derive your approximate location from your IP address or phone number. We may also receive information about your location from third parties.
Device Information: We may collect information about the computer and mobile device you use to access our Services, including, for example, the hardware model, operating system and version, software and file names and versions, preferred language, unique device identifier, advertising identifiers, serial number, device motion information, and mobile network information.
Photos: Our Services may ask you to photograph and upload to the Services certain documents related to the fulfillment of a Shipment request, such as certificates of insurance and other legal documents, bills of lading, and proofs of delivery. You may also be able to upload pictures of cargo that you carry or any other documents. To do this, our mobile and web applications will request access to the camera on your device via the permission system used by your mobile and web operating system.
Transaction Information: We collect transaction details related to your use of the Services, including the type of Service, the date and time you used the Service, payment amounts, distance traveled, and other related transaction details.
Call and SMS Data: Our Services facilitate communications between Users, including telephone calls or SMS messages. In connection with facilitating this service, we may receive call data, including the date and time of the call or SMS message, the parties' phone numbers, and the content of the SMS message.
Log Information: We collect log information about your use of the Services, including the type of browser or app version you use, access dates and times, features or pages viewed, crashes and other system activity, your IP address, and the page you visited before navigating to our Services.
Information from Children: You must be 18 years or older to use our Services. Our Services are not directed to, nor intended for use by, children under 13 and we do not knowingly collect PII from children under 13. If we learn that we have inadvertently come into possession of PII relating to a child under 13, we will take steps to delete such information from our files and systems as soon as possible.
Information We Collect From Other Sources
We may also receive information from other sources and combine that with the information we collect through the Services. For example:
If you are a commercial driver, we may receive information about you from the carrier or from third parties.
If you are a commercial driver, we may receive information about you from other Users such as carriers or shippers, or from other third parties. This includes information about your location, or driver rating or similar ratings of the services that you provide for such Users through the Hub app and/or web.
If you are a commercial driver or carrier, we might receive information about you from the Federal Motor Carrier Safety Administration, or other regulatory bodies involved in the regulation of carriers.
If you choose to link, create, or log in to your Hub app or web account with a payment provider (e.g., Google Wallet) or social media service (e.g., Facebook), or if you engage with a separate app or website that uses our API (or whose API we use), we may receive information about you or your connections from that site or app.
Use of Information
We may also obtain information from other sources and combine that with information we collect directly. These third parties include, but are not limited to, verification services (for instance, to confirm your insurance or regulatory compliance status), credit bureaus, and publicly available sources.
We use the information we collect in order to provide and improve our Services. We use your phone number to call you and send you SMS messages about potential and current Shipments. We may also use the information we collect you to:
Provide, maintain, and improve the Services, including, for example, to facilitate payments, send receipts, provide products and services (and send related information), develop new features, provide customer support, develop safety features, authenticate Users, and send product updates and administrative messages.
Track the status and location of shipments transported through the Services, and to determine other information relating to your use of the Services such as a period of usage.
Send or facilitate communications between you and other users of the Services, such as estimated delivery arrival and delivery times.
Send you communications we think will be of interest to you, including information about products, services, shipments, promotions, news, and events of Hub and other companies, where permissible and according to local applicable laws.
Personalize and improve the Services, including to provide or recommend shipments, features, content, social connections, referrals, and advertisements.
Detect, investigate, and prevent fraudulent transactions and other illegal activities and protect the rights and property of Hub and others;
Where this is the case, we will take appropriate measures to protect your personal information in accordance with this Policy.
Sharing of Information
We may share the information we collect about you as described in this Policy or at the time of collection or sharing with other users of our Services and various third-parties as described below:
With other Users or with third parties who require, request or utilize such information in connection with transportation services arranged by Hub. For instance we may share your name, personal photo, vehicle photo, vehicle license number, vehicle make and model, carrier name, precise or approximate location, and certain contact information (depending upon your location and applicable laws) with other Users or with third parties who require, request or utilize such information in connection with transportation services arranged by Hub;
With other people, as directed by you, in connection with a particular service, offering or promotion; or with third parties to provide you a service you requested through a partnership or promotional offering made by a third party or us;
With the general public if you submit content in a public forum, such as blog comments, social media posts, or other features of the Services that are viewable by the general public; and
With third parties with whom you choose to let us share information, for example other apps or websites that integrate with our API or Services, or those with an API or Service with which we integrate.
We may also share information about you with other third parties, such as:
With vendors, consultants, marketing partners, and other service providers who need access to such information to carry out work on our behalf or to provide services to us, including analytics service providers who provide us with information so that we may improve the Services;
In response to a request for information by a competent authority if we believe disclosure is in accordance with, or is otherwise required by, any applicable law, regulation, ordinance, license, operating agreement, or legal process;
With law enforcement officials, government authorities, or other third parties if we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property, or safety of Hub or others;
In connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company;
Between and among Hub and our current and future parents, affiliates, subsidiaries, and other companies under common control and ownership;
If we otherwise notify you and you consent to the sharing; and
In an aggregated and/or anonymized form which cannot reasonably be used to identify you.
Social Sharing Features
The Services may integrate with social sharing features and other related tools which let you share actions you take on the Services with other apps, sites, or media, and vice versa. Your use of such features enables the sharing of information with others, depending on the settings you establish with the social sharing service. Please refer to the privacy policies of those social sharing services for more information about how they handle the data you provide to or share through them.
Analytics and Advertising Services Provided by Others
Your Choices Regarding Your Information
Modifying Your Account Information
You may modify your account information at any time by logging into your online or in-app account. If you wish to cancel your account, please email us at email@example.com. Please note that in some cases we may retain certain information about you as required by law, or for legitimate business purposes to the extent permitted by law. For instance, if you have a standing credit or debt on your account, or if we believe you have committed fraud or violated our terms of service, we may seek to resolve the issue before deleting your information.
Access, Correction and Deletion Rights
Hub will comply with an individual's requests regarding access, correction, and/or deletion of the personal data it stores in accordance with applicable law.
We request permission for our app's collection of precise location from your device (whether your own device or otherwise) per the permission system used by your mobile and/or web operating system. If you initially permit the collection of this information, you can later disable it by changing the location settings on your mobile device. However, you will not be able to use the Hub app if you disable our collection of precise location data. Additionally, disabling our collection of precise location from your device will not limit our ability to derive approximate location from your IP address.
We may also seek permission for our app's collection and syncing of contact information from your device per the permission system used by your mobile operating system. If you initially permit the collection of this information, iOS users can later disable it by changing the contacts settings on your mobile device. Some Android devices may not provide such a setting.
You may opt out of receiving promotional messages from us by following the instructions in those messages. If you opt out, we may still send you non-promotional communications, such as those about your account, about Services you have requested, or our ongoing business relations.
Changes to the Policy
We may change this Policy from time to time. Your continued use of the Services after such change constitutes your consent to the changes. We encourage you to periodically review this Policy for the latest information on our privacy practices.
Hub takes reasonable measures to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration, and destruction.
If you have any questions about this Policy, please contact us at firstname.lastname@example.org.